Terms & Conditions

These Terms and Conditions govern the use of Luckzie Casino by every registered player. By creating an account, depositing funds or playing any game on the platform, a player agrees to be bound by the rules set out below. Luckzie reserves the right to amend these terms at any time, with material changes communicated by email or an on-site notice.

1. Eligibility

• Players must be at least 18 years old, or the legal gambling age in their jurisdiction if higher, whichever applies.
• Only one account is permitted per player, household, IP address and payment card. Duplicate accounts will be closed and any balance forfeited.
• Luckzie does not accept players from jurisdictions where online gambling is prohibited by local law. It is the player’s responsibility to confirm that using the platform is legal in their location.
• Employees, contractors and immediate family members of Luckzie or its affiliates are not permitted to hold a player account.

2. Account Registration and Verification

Players must provide accurate personal information during registration, including full legal name, date of birth and a valid contact email. Luckzie may request identity documents, proof of address or proof of payment method at any stage, particularly before processing a withdrawal, in line with anti-money laundering and know-your-customer regulations. Failure to provide requested documents within a reasonable timeframe may result in a suspended withdrawal or account restriction.

3. Deposits and Withdrawals

• Minimum and maximum deposit and withdrawal limits vary by payment method and are listed on the payments page.
• All deposits must be made using a payment method registered in the player’s own name; third-party deposits are not accepted.
• Withdrawals are processed to the same method used for the most recent deposit wherever technically possible.
• Luckzie reserves the right to run standard anti-fraud checks on any transaction, which may add processing time beyond the typical windows stated on the payments page.
• Currency conversion fees, where applicable, are the responsibility of the player and are determined by the relevant payment provider.

4. Bonuses and Promotions

All bonuses, including the welcome offer, reload boosts and free spins, are subject to the specific terms published on the bonuses page in addition to these general terms. Luckzie reserves the right to withdraw a bonus offer at any time before it has been claimed, and to void bonus winnings where evidence of bonus abuse, collusion or the use of prohibited betting strategies is found. Wagering requirements, game contribution rates and expiry periods stated on the bonuses page form a binding part of these terms.

5. Fair Play and Game Rules

Any technical malfunction, whether in software, hardware or the communication network, voids all pays and plays associated with the affected round. In the event of a dispute over a specific outcome, the server-side game log maintained by Luckzie is treated as the final and authoritative record.

6. Responsible Gambling

Luckzie provides a range of tools to support responsible play, including deposit limits, loss limits, session time reminders, temporary time-outs and permanent self-exclusion. Players concerned about their gambling habits are encouraged to use these tools proactively or to contact the responsible gambling support channel listed in the footer. Self-exclusion requests are processed promptly and cannot be reversed before the selected period has elapsed.

7. Account Closure and Suspension

Luckzie reserves the right to suspend or close an account where there is reasonable suspicion of fraud, collusion, bonus abuse, underage gambling or a breach of these terms. Where an account is closed for a confirmed breach, any remaining balance derived from the breach may be forfeited. Players may request voluntary closure of their account at any time through customer support.

8. Limitation of Liability

Luckzie is not liable for losses arising from circumstances outside its reasonable control, including but not limited to internet connectivity issues, third-party payment provider delays or force majeure events. Nothing in these terms limits liability where such limitation would be unlawful.

9. Privacy and Data Protection

Player data is collected and processed in accordance with the platform’s privacy policy, available on request from customer support, and is used solely for account administration, regulatory compliance and, where consented to, marketing communications. Players may withdraw marketing consent at any time from account settings.

10. Governing Law

These terms are governed by the laws of the jurisdiction under which Luckzie’s gambling licence is issued. Any dispute not resolved through customer support may be referred to the independent dispute resolution service named in the licence documentation.

11. Contact

Questions about these terms, or requests related to responsible gambling support, can be directed to the email address listed in the site footer. Luckzie aims to respond to all account and terms-related enquiries within 24 hours.

12. Intellectual Property

All software, graphics, trademarks, game titles and text published on Luckzie Casino remain the property of Luckzie or its licensing partners. Players are granted a limited, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only. Copying, redistributing or reverse engineering any part of the platform’s software or content is strictly prohibited.

13. Currency and Pricing

All balances, deposits, withdrawals and bonus values on Luckzie are displayed in euros (€) unless otherwise stated at checkout. Where a payment provider settles in a different currency, the conversion rate applied at the time of transaction is determined by that provider and is outside Luckzie’s control. Players should confirm the applicable exchange rate with their bank or e-wallet provider before completing a transaction if currency conversion is a concern.

14. Amendments to These Terms

Luckzie may update these Terms and Conditions from time to time to reflect regulatory changes, new features or operational adjustments. The effective date of the current version is displayed at the top of this page whenever the terms are revised, and continued use of the platform after an update constitutes acceptance of the revised terms. Players who disagree with a material change are entitled to close their account and withdraw any eligible balance in line with Section 7.